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Each vendor on Just Artisan is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop and can be seen on the vendor’s shop page.
Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on their shop page.
Specific questions about a shop’s policies are best answered by the vendor. Contact the shop with any questions about their policies.
What should I do if the seller doesn’t refund my order?
If the seller doesn’t allow refunds, you may be able to contact us for assistance. Refunds may be provided if:
– You never received your order
– Your order wasn’t as it was described on Just Artisan
You can contact us at firstname.lastname@example.org or through our contact form