MATERIAL & JEWELRY CARE QUESTIONS:
I have a deeper understanding of most materials used in jewelry. Send me ANY questions on materials or jewelry care that you have on sterling silver, silver, gold, stainless steel, brass, copper, nickel silver, gems/minerals (precious and semi-precious), natural pearls, nacre (mother of pearl), seashell etc.
PACKAGING, GIFT WRAPPING & NOTE CARDS
You necklace will arrive gift wrapped in a velvet or organza bag, regardless of if it is a gift or not. If it is a gift, please feel free to include a gift message. A handmade (by me) card and a handwritten note will be included.
for stopping by. First time buyers will receive a coupon with their orders for their next orders. Repeat customers may also randomly receive coupons. Multiple product purchases may receive free gifts.
Ready to ship in 1 business day
The mailing service I use is Canada Post. At this time I am only shipping to Canada and to the USA. Within Canada, I offer free shipping and this does not include tracking. I charge the actual cost of shipping to the USA. Which means that I do not charge for packaging materials. Because of cost the default mail service does not include tracking. Tracking may be purchased for an additional 6 USD.
The following items can't be returned Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Intimate items (for health/hygiene reasons). This includes earrings where the seal on the packages have been opened. Items on sale Items that arrive damaged and unusable will be refunded. Items that are no longer wanted or needed should be returned for a refund in it's original state. Buyer pays return shipping. Refunds will be issued AFTER the item is retuned to me MINUS the return shipping. If packages are lost, a full refund will be made. However, if you neglected to pick up a package at your post office and the items is returned to me, you refund will NOT include the return shipping charged to me.
Each vendor on Just Artisan is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop and can be seen on the vendor’s shop page.
Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on their shop page.
Specific questions about a shop’s policies are best answered by the vendor. Contact the shop with any questions about their policies.
What should I do if the seller doesn’t refund my order?
If the seller doesn’t allow refunds, you may be able to contact us for assistance. Refunds may be provided if:
– You never received your order
– Your order wasn’t as it was described on Just Artisan
You can contact us at email@example.com or through our contact form